Frequently Asked Questions
General
How long does the process take?
Our standard turn around time is two weeks. We do have the option of an express service order for a higher price.
How can I be sure nothing will happen to my photos?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Curabitur dignissim neque metus, non porttitor purus cursus non. In hac habitasse platea dictumst. Duis faucibus lacus sed nulla congue congue. Morbi a ligula lobortis, maximus orci in, egestas dui. Duis fringilla ut nunc vitae vulputate.
What do I receive with my order?
After all of your memories are digitized you will receive back all of your original media. The digital files can be returned to you via a digital download, USB drive, or DVD,
Is there anything you won’t work with?
We are unable to digitize any copyrighted media. We consider recorded TV shows or movies as de facto copyrighted work and will not process them.
How should I organize my media when bringing it in?
Our consultation team will help create a bespoke organization plan for your media. You do not have to worry about preparing your media in any way.
Photography
My pictures are in albums - can you scan the album pages without removing the individual pictures?
Unfortunately we will have to remove photos from photo album pages. If this is the case all albums will be returned with the same organization they were brought in.
Do you offer restoration or reconstruction services?
Yes. Depending on the state of your images we have the ability to restore and reconstruct old or discolored photos.
Do you clean the photos before scanning?
As part of our scanning process, we clean and prepare all photos to ensure the highest quality upload.
I have negatives and still photos. Which are better for scanning?
We can upload negatives, prints, and slides! For the highest upload quality negatives and always produce better digital images.